Terms of Service

1. Who These Terms Are With

FormDragon is operated by Firedragon Technical Solutions, LLC (“we”, “us”). These terms are the agreement between us and the organization that opens an account (“you”). By creating an account, inviting people to it, or using the service, you accept them. If you are accepting on behalf of an employer or client, you are confirming that you are authorized to bind them.

Your data is also covered by our Privacy Policy, which forms part of this agreement.

2. The Service

FormDragon lets you build forms in a browser, distribute them to iOS and Android devices, collect data offline in the field, and retrieve that data with approvals, exports and integrations.

We may change how the service works. Where a change removes something you rely on, we will give reasonable notice by email to account administrators. We may run maintenance, and we do not promise uninterrupted availability — see section 9.

3. Accounts and Users

• You must be 18 or older and provide accurate account information.
• You are responsible for what happens under your account, including the actions of people you invite and the confidentiality of credentials. Tell us promptly at dave.sedlacko@firedragontech.com if you believe an account has been compromised.
• A seat is one person with access to your organization. Seats are not shared between people; you may reassign a seat when somebody leaves.
• An organization administrator can see, export and delete the records collected by everyone in that organization. Anyone joining an organization should understand that their submissions belong to it.

4. Trial

A new organization gets a free trial of 30 days with up to 5 seats, and no payment details are required to start it. We may change trial terms for future signups; a trial already running is not shortened.

When the trial ends without a subscription, section 6 applies.

5. Subscriptions and Payment

• The list price is $125 per user per year, billed annually in advance for the number of seats you buy. Organizations needing more than 50 seats are priced separately by agreement, and those agreed terms take precedence over this section.
• Payments are processed by Stripe. We do not receive or store your card details. Stripe’s terms apply to the payment itself.
• Subscriptions renew automatically each year at the then-current price unless cancelled before the renewal date. We will give at least 30 days’ notice by email before a price increase takes effect at your renewal.
• Adding seats mid-term is charged pro rata. Removing seats takes effect at renewal; we do not refund unused seats mid-term.
• You can cancel at any time from Settings → Billing, which opens the Stripe billing portal. Cancellation stops the next renewal and leaves your subscription running to the end of the period you have paid for. Fees already paid are not refunded except where the law requires it.
• Prices exclude sales tax, VAT and similar charges, which are added where applicable.

6. What Happens If You Do Not Pay

This section describes exactly what the software does, and it is worth reading before your trial ends.

• Collection never stops. Devices in the field go on accepting and storing submissions whether or not the organization is paid up. Field work is not interrupted by a billing problem.
• Access is withheld, not data. While an organization is unpaid, submitted records cannot be viewed, exported, or delivered to webhooks, email notifications, Google Sheets or other integrations, and forms cannot be edited.
• Nothing is deleted for non-payment. Records collected during a trial or a lapsed subscription are retained and become available again as soon as the organization subscribes, subject to section 8.
• A failed payment gets a grace period. If a card fails on renewal, access continues for 16 days while Stripe retries, so an expired card does not lock you out of your own records.

7. Your Data

• The forms you build and the data you collect are yours. We claim no ownership of them.
• You grant us the limited right to host, process, transmit and back up that content for the purpose of operating the service for you, and for no other purpose. We do not sell it, and we do not use it to train machine learning models.
• You are responsible for the lawfulness of what you collect — including having a basis to collect personal data, location and media from the people whose information you record, and any consent or notice their local law requires.
• You can export your data at any time while your organization has access. Do this before you cancel.

8. Suspension, Termination and Deletion

You may stop using the service at any time. We may suspend or terminate an account that breaches section 10, that is being used unlawfully, or that puts the service or other customers at risk. We will tell you why, and where the problem can be fixed we will give you a chance to fix it first.

After an account is closed or has been unpaid for 12 months, we may delete its data. We will email account administrators at least 30 days before we do, at the address on file. Individual account deletion, and what happens to submissions when a person deletes their own account, are described in the Privacy Policy.

9. Availability and Warranties

We work to keep the service available and your data safe, but it is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

FormDragon is designed to keep working offline, but it runs on devices and networks we do not control. Keep your own copies of anything you cannot afford to lose.

10. Acceptable Use

You agree not to:

• use the service to collect data unlawfully, or to harass, defraud or endanger anyone;
• upload malware, attempt to breach or probe our systems or other customers’ data, or circumvent access, seat or billing limits;
• resell or provide the service to third parties as your own product without a written agreement with us;
• use automated means to place unreasonable load on the service, or reverse engineer it except where the law permits.

11. Our Intellectual Property

The software, the FormDragon name and logo, and the documentation remain ours. Your subscription is a right to use the service, not a transfer of ownership. Feedback you send us may be used to improve the product without obligation to you.

12. Limitation of Liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising from this agreement. Our total liability for any claim is limited to the fees you paid us in the 12 months before the event giving rise to it.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your data, your use of the service in breach of these terms, or your violation of law or of another person’s rights.

14. Changes to These Terms

We may update these terms. If a change materially reduces your rights, we will email account administrators at least 30 days before it takes effect, and continuing to use the service after that date means you accept it. If you do not, you may cancel and we will refund the unused portion of your current term.

15. Governing Law

These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of laws rules. The state and federal courts located in Ohio have exclusive jurisdiction over any dispute, and both parties consent to that venue.

Before filing anything, please write to us — most disputes are a misunderstanding that an email resolves faster than a court does.

16. General

These terms, with the Privacy Policy and any signed order form, are the whole agreement between us. If any part is held unenforceable, the rest stands. Neither party may assign this agreement without the other’s consent, except in a merger or sale of substantially all assets. Failing to enforce a term is not a waiver of it.

17. Contact

Firedragon Technical Solutions, LLC — questions about these terms go to dave.sedlacko@firedragontech.com.